What I found, written down
Each of these started as a problem I had to solve rather than a topic I chose.
They are written from inside the work — what the situation actually was,
what I decided, and what I would do the same way again.
They are written from inside the work — what the situation actually was,
what I decided, and what I would do the same way again.
Vietnam · Labor Law
One Year, Four Court Hearings, Two Assumptions Tested
I read my employment contract when I signed it and thought I understood it. A year in a Vietnamese court taught me the difference between what a contract says and what the law allows — and showed me two assumptions I did not know I was carrying.
Employment law
Foreign investment
Contract Terms
U.S. · Offshoring Process
Moving Work Nobody Wanted to Hand Over
Headquarters set the timeline and the business case was sound. The people who knew the work were the ones least motivated to explain it. What the constraint forced, and what I would decide the same way again.
Knowledge transfer
Cross-cultural teams
Change management
Vietnam · People Operations
Confidential by Default: Handling Complaints Without Spreading Them
Every complaint about a coworker is an invitation to gossip — I chose to make it the last stop instead. How I kept information confidential while still helping employees resolve conflict themselves or through me as mediator.
People operations
Conflict Resolution
Confidentiality
Connect